1. Who we are
SoftEmblems is a digital services company based in Abu Dhabi, United Arab Emirates. References to “SoftEmblems”, “we”, “us”, or “our” in this policy refer to SoftEmblems.
2. Information we collect
We may collect information that you provide directly, including:
- Your name, email address, phone number, company, and job details.
- Project requirements, messages, files, and correspondence.
- Information needed to prepare proposals, provide services, or support a product.
We may also receive limited technical information such as your IP address, browser, device type, visited pages, and referral source through hosting, security, or analytics services.
3. How we use information
- Responding to enquiries and preparing proposals.
- Providing, maintaining, and improving our services and products.
- Managing client relationships, billing, security, and support.
- Meeting legal obligations and protecting our legitimate interests.
- Sending marketing communications where you have consented or where permitted by law.
4. Sharing and service providers
We do not sell personal information. We may share necessary information with trusted providers supporting hosting, infrastructure, analytics, communications, payment, professional advice, or project delivery. We may also disclose information when required by law or to protect legal rights, systems, or users.
5. International processing
Some technology providers may process information outside the UAE. When this happens, we take reasonable steps to use suitable providers and safeguards appropriate to the information and applicable law.
6. Retention and security
We retain information only for as long as reasonably necessary for the purpose it was collected, our contractual requirements, dispute resolution, and legal or accounting obligations. We use reasonable administrative, technical, and organizational safeguards, but no online system can be guaranteed completely secure.
7. Your choices and rights
Subject to applicable law, you may ask to access, correct, update, restrict, transfer, or delete your personal information, or withdraw consent. You can opt out of marketing communications at any time.
8. Cookies and third-party links
Our website may use essential and analytics technologies to operate, secure, and understand the site. Third-party websites linked from our pages have their own privacy practices, which we do not control.
9. Changes and contact
We may update this policy when our services or legal requirements change. The effective date above shows the latest revision.
For privacy questions or requests, email hello@softemblems.com.